Terms and Conditions
Please read these terms carefully before placing an order
Last Updated: January 2026
By accessing and using the services provided by Skinny Quick through skinnyquick.to, you agree to be bound by these Terms and Conditions in full. If you do not agree with any part of these terms, you must not place an order or use our services. Completing a purchase constitutes your unconditional acceptance of all terms set out below.
No Refunds or Returns Policy
All sales are final. Skinny Quick operates a strict no refunds, no returns, and no exchanges policy.
Due to the sensitive, perishable, and research-grade nature of our products, we are unable to accept returns or issue refunds under any circumstances, except where we have made a verified error (such as dispatching an incorrect, incomplete, or visibly damaged item — see the Damaged Items section below).
By completing your purchase, you explicitly acknowledge and accept that:
- You are not entitled to a refund on the basis of a change of mind, personal circumstances, or dissatisfaction with results.
- Products cannot be returned once dispatched, regardless of whether they have been opened or used.
- The nature of these products means that once they leave our facility, we cannot verify their storage conditions, handling, or integrity — returns therefore cannot be accepted on safety grounds.
- Refund requests submitted via payment processors, banks, or card issuers (chargebacks) without first contacting us will be contested and evidence of purchase, delivery, and these accepted terms will be submitted.
This policy exists to protect the integrity of our products and to prevent contamination, tampering, or fraudulent returns. It is a condition of purchase and is non-negotiable.
Damaged Items — The Only Exception
The only circumstance in which Skinny Quick will consider a replacement is if an item arrives visibly and verifiably damaged in transit. This is subject to the following strict conditions:
- Photographic evidence is mandatory. You must provide clear photographs of the damaged item and its original packaging within 24 hours of the delivery timestamp recorded by the courier.
- Claims must be submitted to support@skinnyquick.to with your order number, photos, and a written description of the damage.
- All claims are subject to review and verification by our team. We cross-reference claims against our pre-dispatch quality documentation and courier records.
- Where a valid claim is approved, we will issue a replacement only — no cash refunds will be issued under any circumstances.
- Claims submitted outside the 24-hour window, without photographic evidence, or without the original packaging will not be considered.
We meticulously photograph and document all orders prior to dispatch. Any claim inconsistent with our pre-dispatch records will be declined.
Chargeback & Payment Dispute Policy
By placing an order with Skinny Quick, you agree to contact us directly at support@skinnyquick.to to resolve any issues before initiating a chargeback or payment dispute with your bank or card issuer.
In the event of an unauthorised or unjustified chargeback, Skinny Quick reserves the right to submit the following evidence to the payment processor or financial institution:
- A copy of these Terms and Conditions, including your acceptance at checkout.
- Order confirmation and payment records.
- Courier tracking data, delivery confirmation, and GPS/photographic proof of delivery where available.
- Pre-dispatch quality documentation and packing records.
- Any prior communication between the customer and Skinny Quick.
Fraudulent chargebacks may be reported to relevant authorities. We take all disputes seriously and maintain comprehensive records for this purpose.
1 Acknowledgment of Purchase & Delivery
Upon completing a purchase, you acknowledge and agree that:
- The product has been fully delivered and the transaction completed once the order is marked as dispatched and confirmed as delivered by the courier.
- Delivery to the address provided at checkout constitutes successful fulfilment of the order.
- You are responsible for ensuring the delivery address provided is accurate and accessible.
- Once dispatched, no cancellations, amendments, or refunds can be processed.
2 Acceptance of Terms
By purchasing from Skinny Quick, you confirm that you have read, understood, and unconditionally accepted these Terms and Conditions, including the No Refunds Policy and all related clauses. You acknowledge that you are fully aware of the nature of the product being purchased and agree that it meets your requirements prior to ordering.
Delivery Confirmation & Responsibility
Once an order has been dispatched and marked as "Delivered" by the courier, we consider the delivery to be complete. We use trusted third-party courier services that provide tracking, delivery scans, and in many cases, photographic or GPS proof of delivery.
If your tracking information shows your order has been delivered but you have not received it, we recommend:
- Double-checking the delivery address provided at checkout.
- Checking around your property (front door, side gate, porch, garage, etc.).
- Asking household members or neighbours if they accepted the delivery.
- Reviewing any delivery notifications or photos provided by the courier.
- Contacting the courier directly with your tracking number.
Skinny Quick is not responsible for parcels lost or stolen after being marked as delivered by the courier. If you believe your parcel has been misdelivered or stolen, you must open a case with the courier directly.
All delivery data (including timestamps and GPS delivery logs where available) can be supplied upon request and will be used in the event of any dispute.
Limitation of Liability
Skinny Quick shall not be liable for any direct, indirect, incidental, consequential, or special damages resulting from the use or inability to use our products. The purchaser agrees to indemnify and hold harmless Skinny Quick from and against any claims, liabilities, losses, costs, damages, or expenses arising from the possession, handling, or use of the products, including any misuse or use contrary to these terms.
Rights Reserved
Skinny Quick reserves the right to limit sales, refuse service, and/or terminate accounts of customers who violate these terms or for any other reason deemed necessary for the security and integrity of our operations.
Usage Agreement
All products available from Skinny Quick are intended exclusively for laboratory and research purposes and are not approved for human or veterinary use. By purchasing these products, the customer acknowledges and agrees to abide strictly by these terms and to comply with all applicable laws and regulations.
Age Requirement
By accepting these terms, you confirm that you are over the age of 18. This acknowledgment is required for the purchase of any products from Skinny Quick.
Guidance on Product Use
Skinny Quick may provide technical information on how to prepare and handle products strictly for research purposes (for example, reconstitution and concentration calculations). Any such guidance is provided for laboratory and analytical reference only.
We do not offer personal medical advice, and our products are not approved, marketed, or supplied for personal use or treatment. Users must ensure compliance with local regulations and should consult with a qualified professional for any health-related questions.
Research Use Only
All products sold by Skinny Quick are for research purposes only and are not for human or veterinary consumption. Buyers are responsible for adhering to all applicable laws and regulations governing the use of such products. The information provided about products is for informational purposes related to their research application and should not be taken as an endorsement or recommendation for personal use.
Low Emissions Policy and Unlabelled Products
In line with our commitment to reducing environmental impact, all our products are shipped without individual labels. This policy helps us significantly cut down on the use of paper, ink, and adhesive materials, contributing to a lower carbon footprint.
Our internal tracking systems ensure that, despite the lack of labels, every product is accurately documented and managed throughout the shipping process. Detailed records are maintained for all orders.
Payment Processing
We accept various forms of payment for your convenience. Please be aware that the charge on your bank or card statement may appear under a different name to Skinny Quick. This is a normal part of our payment processing arrangement. If you have any questions about a charge on your statement, please contact us at support@skinnyquick.to before raising a dispute with your bank.
Raising a dispute or chargeback without first contacting us is a breach of these terms. We maintain full records of all transactions and will contest any unjustified claims accordingly.
Dispute Resolution
In the event of a dispute, the parties will first attempt to resolve the matter directly through communication with our support team. If a resolution cannot be reached, disputes will be settled through binding arbitration in accordance with the rules of a recognised arbitration association, subject to applicable laws and jurisdiction. By purchasing from Skinny Quick, you agree to this process and waive the right to pursue class-action claims.
Modification of Terms
Skinny Quick reserves the right to modify these terms at any time. Customers are encouraged to review the terms regularly. Continued use of our services after changes have been posted constitutes acceptance of the updated terms.
Questions About Our Terms?
Contact us for clarification or assistance before raising any dispute.
Contact Support